YAR: The Belgian Post!
April 27, 2007 § 4 Comments
February 10th: we receive a notice that a “recommandÃ©” from abroad was not delivered to our home as we were absent. Options: pick the mail up at the local post office while we’re working, second delivery at same address, second delivery at other address!
We choose: 2nd delivery at my better half’s work address
One week later: nothing delivered
10 days later: we call the post to ask for information about the delivery. As they didn’t find the address, they didn’t deliver and send it back.
As this might have been important (bank issues in UK, lodger’s issues in UK, tax issues in UK, who knows? We don’t know who’s sent this mail!), we get quite upset. What’s the use for “guaranteed delivery” post, if the Belgian Post doesn’t respect this. We file a complaint with the Belgian Post, just because we can, and also because we expect an apology (at least)
April 12th: The Post reacts to our 7 weeks old complaint!
Thank you for logging question with us. Without the full details of the sender, unfortunately there’s nothing we can do. Polite greetings, Customer Service Support
. Service, my ass! First of all, you don’t wait seven full weeks to provide a standard answer. Secondly, they can’t expect us to know who has sent that mail, as the mail was never delivered!
I have sent a mail that their answer is insufficient, and explained why their response doesn’t make any sense
Guess we’ll see whether they ever respond to this second mail, either by helping us or at least apologising!
Can’t wait until this service is privatised!!!