Apple: “Talk to our lawyers”
August 23, 2011 § 6 Comments
In a follow-up of the previous post, I’m not getting any further. The apps that I’ve bought in the Belgian store are lost. It seems normal to support that if you buy music or apps, that this is not attributed solely to a person, but to that person in combination with where he lives.
This effectively means that the iOS apps that I’ve bought cannot be updated anymore unless I pay again in the UK.
Apple support stopped dealing with it, suggesting that I seek legal advice:
My name is V*****. W*** is not in the office at the moment but asked that I take care of your account.
I apologize for any inconvenience you have experienced regarding updating apps from your account since changing the country of your iTunes account. Please note that content purchased in the iTunes Store is country specific with respect to the Terms of Sale and Service for iTunes.
I am not Apple’s legal representative and thus cannot address your claim regarding the legality of this issue. Any additional emails from you regarding this issue will not receive a response from iTunes Store Customer Support.
If you need further assistance regarding this issue, please contact your legal advisor, who may contact Apple’s litigation department http://www.apple.com/legal/contacts.html on your behalf.
Thank you for your patience and understanding, Mike.
I have been looking at the Terms of Sale and Service for iTunes, and personally haven’t found anything in there stating that what I buy in Belgium must stay in Belgium but I’ll reread this document.
If any of you have legal advice or have contacts who could provide me with legal advice, please do so.