EU Advice on itunes issues

August 24, 2011 § 2 Comments

Dear Mr Reys,

Thank you for contacting Your Europe Advice.

We understand that on-lines purchase of music and other media content provides the buyer with a licence to use the media for your own use.
We further consider that this licence must allow you to use the media anywhere within the EU.

To provide otherwise is likely to infringe competition law and the EU Services Directive.

[…]

Since your treatment appears to be directly related to the operation of iTunes, we therefore encourage you to contact the EU competition authorities by submitting a complaint to the European Commission’s Competition Directorate General. You can complete an on-line form on their website:
link to Consumer Liaison Office

You can find out more about competition law from this official EU guide:
Guide to competition law

This is certainly encouraging… although the first thing I’ll do is contact the publishers of the paying apps so they are aware of what’s happening. I read some of their terms and there seems to be no rules that when I buy something in country A, I therefore need to buy it again in another country. And in the end, that’s where the contract is, itunes store is only a service provided by Apple between me and the publisher of the app.

What’s more, I have now deleted all the free apps, synced my iphone. “Purchased” the apps again from the UK store, and my issue remains the same. I cannot update to the most recent version of IMDB as there’s been an update since! So there is definitely a technical issue now as well!

ALMOST DON’T KNOW WHERE TO START!

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